Terms of Service

1. Acceptance of Terms

By accessing or using Bloom Metabolics's platform, website, or services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

2. Services Description

Bloom Metabolics provides telehealth consultation and treatment services for hormone optimization and medical weight management. All services are provided by licensed medical professionals through our telehealth platform.

3. Eligibility

• You must be at least 18 years of age to use our services.
• You must reside in a state where our providers are licensed to practice.
• Treatment eligibility is determined solely by licensed medical providers.
• Not all patients qualify for all treatments.

3a. Geographic Availability

Bloom Metabolics currently provides services to patients residing in California. Services will expand to additional states as physician licensure allows. The current list of available states is maintained on our website and updated as coverage expands. Patients in unavailable states will be notified and may join a waitlist for future availability.

4. Medical Disclaimers

Our platform facilitates access to licensed medical providers but does not itself provide medical advice, diagnosis, or treatment. All clinical decisions are made by licensed healthcare professionals. Results vary by individual.

5. Payments & Refunds

The $49 consultation fee is charged at the time of booking and is refundable in full if the treating physician determines you do not qualify for any available treatment. If you qualify and choose to proceed, the consultation fee is non-refundable. Treatment program fees are billed monthly as agreed upon with your provider and are non-refundable once the prescription period has begun. Payments are processed securely through Stripe. We do not store payment card information on our servers.

6. User Responsibilities

• Provide accurate and complete health information.
• Follow treatment instructions from your provider.
• Report any adverse effects or concerns promptly.
• Maintain confidentiality of your account credentials.
• Do not share prescription medications with others.

7. Technology & Operations

Bloom Metabolics uses technology tools to support operational workflows including scheduling, appointment reminders, intake guidance, and patient education communications. All medical decisions, treatment recommendations, and prescriptions are made exclusively by licensed healthcare providers.

8. Limitation of Liability

Bloom Metabolics provides a platform for connecting patients with licensed providers. While we strive for the highest quality of care, we are not liable for clinical outcomes, individual treatment responses, or medical decisions made by providers.

9. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.

10. Contact

For questions about these terms, contact us at legal@bloommetabolics.com.